privacy policy

02 April 2019

We at Loop Media, Inc. (“Loop Media,” “we,” “us,” and/or “our”), have created this privacy policy (this “Privacy Policy”) because we want you to know how information you provide to us is used and shared. This Privacy Policy relates to the information and use practices of Loop Media in connection our website www.loop.tv (the “Website”) and our mobile application (the “App” and, together with the Website, the “Platform”).

By submitting your contact information during sign-up and accessing our Platform, you are consenting to the terms of this privacy policy, Terms of Service, and SMS Terms of Service which collectively make up the "Terms".

By accessing our Platform, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service, which collectively make up the “Terms.”

what we collect and how we use it

In the course of operating the Platform, and/or interacting with you, we will collect and use the following types of information. You authorize us to collect and use such information in accordance with this Privacy Policy.

contact information

When you contact us through the “Get In Touch” link, sign up for our newsletters, connect with us through LinkedIn or a social media page, or subscribe to our services, you will be asked to provide certain information which may include typical business contact information such as your name, business name and address, company title, email, and phone number.

When you elect to interact with Loop Media through a link or advertisement that appears on a social media network, such as LinkedIn, business contact information from your social media profile, such as name, phone number, email address, company, and title, may auto-populate on a lead generation form provided by us or such social media network. If you connect with us in this manner, you are authorizing Loop Media to collect, store, and use, in accordance with this Privacy Policy, all information that you agreed that such social media platform could provide to us through such form and their application programming interface. All contact information we collect under this section is collectively called “Contact Information.”

Typically, we do not collect Contact Information from you unless you provide us with the Contact Information voluntarily either directly or through a third party (for example, by subscribing to our services, sending us an email directly, signing up for our newsletter, or interacting with us through our Platform or social media). While we shall use your information pursuant to this Privacy Policy, the use of social media networks (e.g., when you submit information through one of our advertisements that appears on a social media page) is also subject to such social media networks’ own terms of use and privacy policies. The Contact Information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.

billing information

In order to purchase a Subscription to our Services, you may be required to provide certain additional information which may include a credit card number, expiration date, billing address and zip code, verification code, and similar information (“Billing Information”). Such Billing Information will be collected and processed by our third-party payment vendor pursuant to the terms and conditions of their privacy policies and terms of use, and we do not obtain access to any Billing Information.

other information

In addition to the Contact Information, we may collect additional information (collectively, “Other Information”). Such Other Information may include:

Usage Information. In an ongoing effort to improve the Platform, we automatically collect certain information regarding the activity of visitors to our Platform. This information includes the device from which you access the Platform, your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Platform you visit, and similar information concerning your use of the Platform.

From Cookies. We, and/or third-party service providers, collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit to our Platform. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect information and to enhance your experience using the Platform. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Platform may not function properly.

Mobile SDKs. The App, like many mobile applications, uses software development kits (“SDKs”), including those from third-parties, to track analytics (e.g., analyzing App usage and user event data) in order to optimize and personalize the App experience. The App may also use geolocation services, either provided by the operating system’s location services or an SDK, to enable certain features, such as finding venues closest to your device or for additional analytics information.

Third-Party Analytics. We may use one or more third-party analytics services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform. These third parties use cookies and/or other technologies (including SDKs) to help analyze and provide us the data. By accessing and using the Platform, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Platform.

Below is a list of analytics providers that we use; however, such list may be subject to change based on how we wish to understand the user experience. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from their analytics collection:

For Google Analytics, please visit: https://www.google.com/analytics
For Mixpanel, please visit: https://www.mixpanel.com/optout/
For Segment, please visit: https://www.segment.com/docs/legal/privacy/

information collected by or through third-party advertisers

You authorize us to share Other Information about you with third parties, including, but not limited to, advertising and remarketing providers, or other brand partners, for purposes of personalizing or otherwise understanding how you engage with ads or other content. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), or other technologies to collect Other Information in furtherance of such purposes, including to tailor, target (i.e., behavioral, contextual, retargeting, and remarketing), analyze, report on, and/or manage advertising campaigns or other initiatives. For example, when a browser visits a site, pixel tags enable such third-parties to recognize certain cookies stored within the browser to learn which ads or other content bring a user to a given site. In addition, we may collect Other Information from these third parties, including through their service providers, such as advertising identifiers, IP addresses, and post-conversion data and Contact Information, and/or similar information collected through other digital properties.Below is a list of advertising/remarketing providers that we use; however, such list may be subject to change based on the campaigns we wish to run. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from certain data collection, their targeted ads, or other personalization features. Please note you will not necessarily be opted-out of advertising or content generally; you may still receive generic ads or content.For Google AdWords, you can set preferences for how Google advertises to you using the Google Ad Preferences page (a) for a specific device or (b) across devices by visiting https://adssettings.google.com/anonymous and https://adssettings.google.com/authenticated, respectively, or by using a browser plugin.For Facebook, you can set ad preferences by following the instructions here: https://www.facebook.com/help/568137493302217.

For LinkedIn, you can set ad preferences by following the instructions here: https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en.

In addition, you may opt-out of interest-based advertising by participating providers by visiting http://www.networkadvertising.org and http://www.aboutads.info/choices for details on how to do so.

how we use and share the information

You authorize us to use the Contact Information and the Other Information (collectively, “Information”) to provide the Platform and our services and to improve the same; to solicit your feedback; and to inform you about our products and services and those of our promotional partners.

You also authorize us to use and/or share Information as described below.

We may share Information with or to other companies, who may provide you information about the products and services they or their partners offer. However, to the extent required by law, you will be given the opportunity to opt-out of such sharing.

We will access, use, and share the Information as required to provide our services to you and to address your questions or requests regarding our Platform, services, and/or support.

We may employ other companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, analytics, customer service, marketing assistance, hosting services, data storage, email management, and error tracking. These other companies will have access to the Information only as necessary to perform their functions and/or to the extent permitted by law.

In an ongoing effort to better understand our customers and our Platform, we may analyze certain Information in anonymized and/or aggregate form in order to operate, maintain, manage, and improve the Platform and services. This anonymous information does not identify you personally. We may use anonymous and/or aggregate information, and share and/or license it with and to our affiliates, agents, business and promotional partners, and other third parties. We may also disclose anonymous and/or aggregate user statistics in order to describe our services and business to current and prospective business partners and to other third parties for other lawful purposes.

We may share some or all of your Information with any of our parent companies, subsidiaries, affiliates, joint ventures, or other companies under common control with us.

You have the right to opt-out of the sale or sharing of your Personal Data, if applicable. You may exercise your right to remove your Personal Data by contacting our support team and requesting your information be removed. https://www.loop.tv/support

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.

No Personal data will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Loop Media or others.

how we protect your information

We take commercially reasonable steps to protect your Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that your Information will not be intercepted while being transmitted to and from us over the Internet.

communication preferences

You may manage your receipt of e-mail marketing communications by clicking on the “Unsubscribe” link located on the bottom of an applicable Loop Media marketing e-mail. We will use commercially reasonable efforts to process such requests in a timely manner.

important notices to non-u.s. residents

Our Platform and servers are located in the U.S. Please be aware that your Information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the U.S. and choose to use the Platform, you hereby consent to such transfer to, and processing and use in, the U.S.

external websites

The Platform may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.


We do not knowingly collect personal information, including Contact Information, from children under the age of 13 through the Platform. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information through the Platform. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at info@loop.tv and we will endeavor to delete that information from our databases.

your california privacy rights

Under California Civil Code Section 1798.83, California residents who have an established business relationship with we may choose to opt out of our sharing your personal information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your personal information to third parties for the direct marketing purposes, please send an e-mail to info@loop.tv.

In addition, Loop Media does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

changes to this privacy policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Platform. By accessing the Platform after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of Information is governed by the Privacy Policy in current effect. Please refer back to this Privacy Policy on a regular basis.

how to contact us

If you have questions about this Privacy Policy, please contact Loop Media via e-mail at info@loop.tv.